Debt collection for Professional Services & ICT.
Nothing is repossessable — the value is already delivered. Once a client decides to delay, the supplier has little natural leverage.
◆ As of 29 Jul 2026, 14:00 GST. Preview readings modelled from public sources — Atradius Payment Practices Barometer UAE 2025, CBUAE, S&P Global UAE PMI — and Wusala methodology. Live readings begin as Wusala's book and partner network report in.
Why professional services & ict invoices stall
Scope disagreements, unsigned change requests, deliverable acceptance and licence-renewal timing.
How we work a professional services & ict book
Establish written acceptance of deliverables before demanding payment
Tie renewal and support leverage to settlement of the overdue balance
Escalate above the day-to-day contact, who is often the source of the delay
Convert disputed scope into a settled figure quickly rather than arguing it for months
The reason you haven't called them is the reason to let us.
Your largest overdue balance almost certainly belongs to a customer you cannot afford to lose. That is exactly why the invoice is still sitting there.
Every call is personal, every “next week” is one you have to accept, and every escalation has your face on it. So the call doesn’t get made.
The asking is done by a function whose only job is the ledger. You keep the relationship, the goodwill and the next order.
Every large company separates sales from credit control to protect the relationship. You don’t have that department. That’s what we are.
And you stay in charge of it:
- You name the accounts we never contact.
- Nothing goes out in your name without your approval of the wording.
- No legal step without your written instruction.
- We’ll tell you when a file isn’t worth pursuing.
Stopping the next one
Recovery gets yesterday’s money back. Keeping DSO down is a different discipline — and in professional services & ict it comes down to this: Bill in stages against acceptance, never let unbilled work accumulate, and make renewals conditional on a clean ledger.
Professional Services & ICT: common questions
What is a normal DSO for professional services & ict in the UAE?
Our current reading for professional services & ict is 68 days, against a national B2B average of 68 days. The sector sits in line with the market.
Why do professional services & ict invoices go unpaid?
Scope disagreements, unsigned change requests, deliverable acceptance and licence-renewal timing.
What does recovery cost?
The audit is free. Recovery fees are success-only and published: from 10% on current debt, rising to 25–35% for debt over a year old or disputed. You pay when we collect.
Can you stop this happening again?
Yes — that is what our Protect service does. Bill in stages against acceptance, never let unbilled work accumulate, and make renewals conditional on a clean ledger. We also monitor the book for early-warning signals so slow payers are caught before they reach 90 days.
What’s recoverable in your book?
Free, 48 hours, no obligation — scored invoice by invoice.