Care isn’t a promise. It’s a set of limits on us.
Handing over an aging report means handing over the names of the customers your business is built on. Every firm in this market will tell you it treats them carefully. So instead of adjectives, here is what we contractually cannot do.
You name the accounts we never contact
Before anything begins, you mark the customers who are off-limits. Strategic accounts can be excluded from the mandate entirely, and we will not approach them under any circumstances — not by phone, not in writing, not indirectly.
Nothing goes out in your name without your approval
You see the exact wording of every letter, statement and notice before it is issued. Not a template — the actual text, with the actual figures, addressed to the actual customer.
You are copied on every communication
Every message we send and every substantive reply we receive reaches you the same day. You are never told about a conversation after the fact.
No legal step without your written instruction
Amicable resolution is the default and the destination, not a stage we pass through on the way to court. Escalation happens only when you instruct it in writing, on a file you have named.
We introduce ourselves as your receivables partner
Never as debt collectors. Our contact with your customer is professional, courteous and framed as credit administration — because your customer is still your customer.
You may withdraw any file at any time, at no charge
If a conversation with your customer changes the picture, or you simply change your mind, the file comes back to you immediately and no fee is due on it.
Your customer's funds never pass through our accounts
Settlements are paid directly to you. We never hold your money, which means our incentives and your cash flow never sit in the same account.
We will tell you when not to pursue
If a file is better renegotiated, restructured or written off than chased, we will say so — even though we earn nothing by saying it. A firm that only ever advises you to collect is not advising you.
Your ledger is never disclosed or identifiably aggregated
Your position, your customers and your exposure stay inside the engagement. Nothing identifiable reaches the Wusala Indexes or any other client, ever.
First contact is a courtesy, not a demand
We open by establishing the facts — has the invoice been received, is anything disputed, is there a reason for the delay. Most overdue balances are resolved at that call, and it is the reason the relationship survives.
The eighth rule costs us money. That is the point.
A recovery firm paid on what it collects has an obvious incentive to tell you everything is collectable. Rule 08 is the one that runs against our own interest, and it is the reason the other nine are credible.
These commitments form part of every engagement letter we sign. If any of them matters enough that you would want it strengthened for your business, say so before you appoint us — we would rather write it into the mandate than have you wonder.